L1 Support Engineer Job In Redbus In In Bangalore
Walk-In Interview on
11th November – 13th November , 10 AM onwards
Venue:
Ibibo Group Pvt Ltd Ground Floor Tower B1,Golden Enclave ,
Corporate Block Old Airport Road , Bangalore -560017
1 Excellent interpersonal and communication skills, both (written and verbal communication)
2.
Good aptitude
3 Good in writing complex SQL queries
4 Basic knowledge of a programming language/scripting language.
5 Knowledge of relevant software computer applications and equipment
6 Strong problem-solving skills
7 Effective listening and client-facing skills
Experience Required:
1.
Experience – Only Freshers
2 Primary Skill – SQL /Oracle
3 Any other programming/scripting language like java, net, python, javascript
4 Understanding of SDLC.
5 Desired Prior working experience in technical support or related functions
6 Education background (BE / BTECH / BCA)
7 SQL/oracle certified (optional)
Essential Functions:
1.
Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
2 Gather information and determine the issue by evaluating and analyzing the symptoms
3 Follow standard processes and procedures.
4 Evaluate issues and escalate to relevant team(s) or department(s) if needed
5 Collaborate with other teams, departments and divisions to resolve issues
6.
Stay current with system information, changes and updates
7 Tracks each issue to closure and monitors / collates the type of issues occurring frequently
8 Works with the relevant team to resolve or automate the frequent concerns.
9 Proactively interacts with regional teams / stakeholders to understand concerns
Need someone who can speak – English / Hindi / Kannada
Redbus In is looking for B.E. / B.Tech , BCA / BCM profile candidates.
Short Job Information
11th November – 13th November , 10 AM onwards
Venue:
Ibibo Group Pvt. Ltd. Ground Floor Tower B1,Golden Enclave ,
Corporate Block Old Airport Road , Bangalore -560017