Manager Service Desk Job In Genpact In Gurgaon / Gurugram

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Job Details
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world%26rsquo;s biggest brands%26mdash;and we have fun doing it Now, we%26rsquo;re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it Come, transform with usTransformation happens here Come, be a part of our exciting journey!Are you the one we are looking for?Inviting applications for the role of Manager, Service DeskIn this role you and will be Managing running of Global service Desk and driving improvements and ensuring smooth IT Service Desk OperationsResponsibilities
  • Strong orientation to Technology Service Desk Operational prerequisite e.

    g Metrics, critical metric and associated reporting
  • Technical understanding of Multi Media Service Desk, Omni Channels and associated Metrics, critical metric and reporting
  • Strong Customer Centric and Inter Personal skills to both drive the team also individually able to demonstrate in dealing the customer critical issues
  • Manage the help desk team and evaluate performance
  • Should be able to manage teams remotely and across geographies
  • Manage business relationships with Service Desk partners to guide and influence successful delivery of service in accordance with service level agreements/contracts/user experience/leadership mentorship
  • Supporting Organization projects from IT service desk perspective to meet interpersonal goals
  • Recruit, train and support help desk representatives and technicians
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Leadership interaction and handling business customer concern
  • Drive critical global failures impacting service desk operations
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team%26rsquo;s efficiency
  • Provide customer feedback to the appropriate internal teams, like product developers
  • Strong workforce leadership skills
  • Knowledge Management of various documentation to drive operational efficiency
  • Preferred inclination to Digital technologies like IT automation, Chatbot and AI etc.

  • Understanding of Ticketing system and associated changes impacting Service Desk OPS
Qualifications we seek in you!Minimum qualifications
  • Bachelor%26rsquo;s in Art
Preferred qualifications
  • Should have Relevant years of experience in managing service desk in various global locations
  • Proven work experience as a Help desk manager
  • Sound understanding of Multimedia Call Center Technologies and various channels of support
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written, verbal and communications skills
  • Team leadership skills
  • Graduate, preferred in IT stream
  • Should be able to deliver on Tight timelines and Demonstrate success %26amp; achievement orientation
  • Should have in depth understanding of End User Computing and Service Desk area of operations
  • Exceptionally high motivational levels and needs to be a self-starter
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation For more information, visit www.

genpactcom Follow us on Twitter, Facebook, LinkedIn, and YouTube
Candidate Profile
With A Startup Spirit And 90,000+ Curious And Courageous Minds, We Have The Expertise To Go Deep With The World%26rsquo;s Biggest Brands%26mdash;and We Have Fun Doing It. Now, We%26rsquo;re Calling All You Rule-breakers And Risk-takers Who See The Wo

Genpact is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Manager Service Desk
Company Name : Genpact
Job Location : Gurgaon / Gurugram
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 25 January, 2021
Last Date : 29 May, 2021
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