Harjai Computers Private Limited Vacancy For Need Fresher It Call Co-ordinator (female) For Mumbai (kandivali) Contact Swapnil: 9594976118

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Latest job for Need fresher it call co-ordinator (female) for mumbai (kandivali) contact swapnil: 9594976118 in Harjai computers private limited at Mumbai,mumbai City,navi Mumbai,thane location. Find jobs in Mumbai,mumbai City,navi Mumbai,thane for Need fresher it call co-ordinator (female) for mumbai (kandivali) contact swapnil: 9594976118 job. Read full job details bellow to apply for the post of need fresher it call co-ordinator (female) for mumbai (kandivali) contact swapnil: 9594976118.

Need Fresher It Call Co-ordinator (female) For Mumbai (kandivali) Contact Swapnil: 9594976118 Job

Harjai Computers Private Limited
Job in Mumbai,mumbai City,navi Mumbai,thane for Any Graduate / Post Graduate
Vacancy Details
Subject: Need Fresher IT call co-ordinator (Female) for Mumbai (Kandivali) Contact Swapnil: 9594976118
Greetings!!

We are an ISO 9001:2008IT Out Sourcing Company currently providing IT Services to almost 200 Companies, which Includes CMM, PCMM, CMMI and reputed Companies in India and Abroad.
One of our CMM Level 5 clients is looking Fresher IT call co-ordinator (Female) for Mumbai (Kandivali)

Skills: Fresher IT call co-ordinator (Female)

Exp: 0 to 1 Year

Work Location: Mumbai (Kandivali)

€Problem solving Capability in HP and Dell and other vendors laptop/ desktop Hardware.

€Providing a Single Point of Contact (SPOC) for assistance with IT services under scope

€Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
€Acknowledge the tickets, resolve the issue remotely.

€Allocate appropriate category.

€Classify the tickets as per Severity and Impact.

€Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.

€Allocate the ticket to the respective support groups and track the ticket for closure.

€Recording, tracking, and updating incident ticket information in the service desk tool.

€Ensure activity details are updated in the tool by the respective support groups.

€Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope.

€Route service requests to the appropriate teams.

€Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope.

€Escalate incidents / tickets which are going beyond the service levels

€Escalate incidents pertaining to Suppliers non-performance or delays

€Escalate issues pertaining to users non-availability or non-cooperation

€Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder.
€Maintenance of SLA matrix, severity and categorization matrix
Please contact on:
Swapnil: 9594976118
swapnil@harjai.com
Thanks & Regards
Swapnil Patil
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303,Advent Atria, Chincholi Bunder Road,Off S.V.Road,Malad (West), Mumbai- 400064.
Branch Office : D210, Sector 55, NOIDA 201301, UP
(+91-22-) 28441238 Ext: Fax: (+91-22-)28737077 Mobile - 9594976118
swapnil@harjai.com www.harjai.com
IT Resourcing / Non IT Resourcing / RPO
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Candidate Profile
Skills: Fresher It Call Co-ordinator (female) Exp: 0 To 1 Year Work Location: Mumbai (kandivali) Contact On: Swapnil: 9594976118 [hidden Text]
Looking for Any Graduate / Post Graduate graduates profile.
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Location Mumbai,mumbai City,navi Mumbai,thane
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Computers / IT
Job Type : Full-time
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2019-01-11 to >2019-03-12
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