Job Description:
– Research and identify solutions to software and hardware issues
– Diagnose and troubleshoot technical issues, including account setup and network configuration
– Ask customers targeted questions to quickly understand the root of the problem
– Track computer system issues through to resolution, within agreed time limits
– Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
– Properly escalate unresolved issues to appropriate internal teams
– Provide prompt and accurate feedback to customers
– Refer to internal database or external resources to provide accurate tech solutions
– Ensure all issues are properly logged
– Prioritize and manage several open issues at one time
– Follow up with clients to ensure their IT systems are fully functional after troubleshooting
– Prepare accurate and timely reports
– Document technical knowledge in the form of notes and manuals
– Maintain jovial relationships with clients
Skill Set Required:
– Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
– Hands-on experience with Windows/Linux/Mac OS environments
– Good understanding of computer systems, mobile devices and other tech products
– Ability to diagnose and troubleshoot basic technical issues
– Familiarity with remote desktop applications and help desk software
– Excellent problem-solving and communication skills
– Ability to provide step-by-step technical help, both written and verbal
– BS degree in Information Technology, Computer Science or relevant field
– Additional certification in Microsoft, Linux, Cisco, Asterisk Dialer or similar technologies is a plus
Mandatory Required:
– BTech and BCA candidates only
Note:
– Virtual training – On the Job Training
Interview Process:
– Multiple Technical Rounds
– Final Round with manager
– HR Round
Myloancare is looking for B.E. / B.Tech , BCA / BCM , MCA profile candidates.
Short Job Information