Off Campus Drive 2021 Job In Red Hat In Pune

 Job summary

The Red Hat Global Support Services team is looking for a Trainee Associate Technical Support Engineer to join us in Pune, India The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs In this graduate trainee program, you'll have the opportunity to work with leading open source developers to support new solutions and customer offerings You will also receive on the job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Container Platform, Red Hat Storage, Red Hat Virtualization, clustering, Red Hat Cloud, and Red Hat Satellite, as well as soft skill training and technical troubleshooting The 2021 Graduate Trainee program will be conducted in a virtual mode for a period of up to 6 months.

This position has the potential to convert to a full-time role as an Associate Technical Support Engineer at the end of the internship period

Primary job responsibilities

    Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
    Gather information for each bug and provide analysis to fully understand the issue
    Propose and discuss fixes or workarounds and provide advice to educate customers
    Collaborate with engineering, product management, and support management teams to prioritize customer requests
    Incorporate your findings to Red Hat's knowledge base
    Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required skills

    Excellent verbal and written communication skills
    Good analytical and problem solving skills
    Ability to communicate and present ideas in a user friendly way
    Focused on delivering remarkable and consistent customer experience
    Self-motivated and comfortable working within a team
    Ability to learn, adopt, and practice Red Hat Values and Competencies
    Must have graduated within the last two years with a bachelor's degree in engineering, technology, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications
    Red Hat Certified Engineer (RHCE)
    Basic understanding of Linux, containers, and open source
    Basic knowledge of TCP/IP networking and UNIX services and concepts
    Open source community experience through project contribution is a plus

 

Education : B.E. / B.Tech / MCA

Red Hat is looking for B.E. / B.Tech , MCA profile candidates.

Candidate Should Be Direct Apply Also

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.