Off Campus Drive 2020 Job In Royal Bank Of Scotland In Gurgaon

Job Profile: Customer Service & Operations Analyst

Work Location: Gurugram, India

Degree Needed: BA, BCom, BBA, BSc(Non-IT)

Batch Eligible: 2018-2019 Graduates only

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you’ll do

In this key role as Web Chat Analyst, you’ll be providing crucial support to customers and colleagues in our contact centres You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you’ll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout

Education:

• BA, BCom, BBA, BSc(Non-IT)
• 2018-2019 Graduates only

You’ll also need:

• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Royal Bank Of Scotland is looking for B .Com , B.Sc , B.A. , BBA / BBM / BBS profile candidates.