Off Campus Drive 2023 Job In Tech Mahindra In Pune

1) Case Solving – on Portal and Expert Chat:
• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual case work
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
• Participate in weekend support activities as required
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums

2) Knowledge Transfer:
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally

3) Additional Tasks:
• Product specialization – be a product expert in at least one product area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – eg: CIM escalation, account escalation)
• Participate in internal projects driven by internal requirements
• Be involved in CoE/IMS activities driven by business requirements
• Take initiatives improving team’s performance and efficiency

4) Required Skill Set:

• Networking: Basic concepts including knowledge on some of the commands used on Windows ( eg IPConfig, Ping, telnet etc)
• Database: Basic queries, stored procedures, performance optimization techniques, concepts like joins, normalizations, cardinalities.

DN drivers, DSN etc
• OS: Basic properties of OS, commands, authentications in windows Information around location of logs generation

B.E/B.Tech/MCA/M.Sc

Tech Mahindra is looking for B.E. / B.Tech , BCA / BCM , M.Sc profile candidates.

Candidate Should Be Direct Apply Also

Tech Mahindra Ltd., a leader in application outsourcing and offshoring of business-critical applications, MBT is a joint venture of Mahindra & Mahindra, India & British Telecom, UK. Our 20000+ professionals focus on providing complete solutions that span solution Integration, Application Development and Management, Consulting, Managed Services, and Product engineering.