Off Campus Drive 2024 Job In Wipro In Chennai

Job Description:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies
• Troubleshooting Windows, Outlook, Teams, Citrix VDI, VPN,Security App etc over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
  
  
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors as and when needed
• Provide product and service information to customers
• Research required information using available resources andOffer Solution to customers
• Research, identify, and resolve customer complaints usingapplicable software.
  
  
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures
• Recognize, document, and alert the management team of trends incustomer calls
• Create SOPs for new Issues and resolution given
• Complete call logs and reports

Degree Required: B.E/B.Tech

Wipro is looking for B.E. / B.Tech profile candidates.

Candidate Should Be Direct Apply Also

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.