Osi Helpdesk Executive Job In Agreeya Solutions India Private Limited In Noida

List of all osi helpdesk executive job in agreeya solutions india private limited in noida. Click Here View Job List. This page will help you to get all details about osi helpdesk executive job in agreeya solutions india private limited in noida. Osi Helpdesk Executive job 2022 in agreeya solutions india private limited company in Noida location. Apply online for osi helpdesk executive vacancy in agreeya solutions india private limited.
Job Details
Job Description Job Description Position Title, Responsibility Level A1/A2 L1 Tech Function IPS Reports to B2/Mgr/SrMgr IPS Permanent/ Temporary Permanent Span of Control Location Noida Basic Function Troubleshoot and resolve issues for OSI This includes
  • Able to provide support to voice calls, emails and voicemails across different shifts during US business hours
  • OSI Users unable to login/connect to CORP domain or OLSInet domain
  • OSI Users facing issues with application functionality / accessibility.

  • Create tickets in ticketing tool for further investigation
  • Observe any potential problem by analyzing a pattern in issues being reported and escalate them to Process Coordinator as quickly as possible
Essential Functions
  • Able to answer calls and understand user requirement to provide a good customer service over phone
  • Reset and/or unlock users' AD Account / Password
  • Assist in troubleshooting VPN connectivity and certificate related issues
  • Ability to operate at all levels within the organization and cross functionally within multiple client organizations
  • Ability to troubleshoot issues that may cross functional area boundaries, ie.

    database, storage, system, and network
  • Acknowledge, resolve and/or escalates issues in a timely fashion
  • Strictly adhere to defined SLAs
  • Understand business requirements for customer base and be able to translate them into technical requirements
  • Ensure the highest levels of customer satisfaction
  • Specific areas of responsibilities include: Self driven towards evaluating advanced technologies & recommending the right solutions
Primary Internal Interactions
  • Manager Infrastructure Services (Production Delivery)
  • Other OSI Managers
  • OSI Helpdesk Team
  • OSI Development Team
  • OSI End Users
  • EXL global IT staff
  • Business & IT Management Team
  • OSI Production Engineering Team
  • OSI DBA Team
Organizational Relationships Reports To : Supervises : Skills Technical Skills
  • Certifications in ITIL / Microsoft
  • Basic understanding of network technology
  • Batch Job management experience
  • Application/Report Administration
  • Working knowledge of industry standard ticketing tools
  • MS-Office
  • User Management through Microsoft Active Directory
Process Specific Skills
  • Good understanding and familiarity with ITIL framework
  • Good understanding and familiarity with ISO, SOX, SAS and PCI / DSS
  • Proficient with excel, word, PowerPoint, etc
Soft skills (Desired)
  • Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams
  • Good listening and consultative skills
  • Excellent written and presentation skills - Keen attention to detail
  • Record minutes of meeting for all meetings between other teams
  • Self-motivated, organized, strong initiative and be customer focused
  • Good Multi-Tasking Skills
  • Be available to take calls 24/7 (Flexible for Shifts)
Education Requirements
  • Graduation with specialization in Information Technology
  • Certification in ITIL
Work Experience Requirements
  • At least 3-5 years in a similar role
  • Exposure to System and computing operations including Helpdesk Support Role
# Band Role Experience First Interviewer Second Interviewer 1 C1 Manager 8-10 Y Jyoti Gupta Vivek 8 A2/B1 Helpdesk Staff 4-6 Y Akshay/ Japneet Jyoti Gupta
Candidate Profile
Job DescriptionJob DescriptionPosition Title, Responsibility LevelA1/a2 L1 Tech FunctionIps Reports ToB2/mgr/sr.mgr IpsPermanent/ TemporaryPermanent Span Of ControlLocationNoidaBasic FunctionTroubleshoot And Resolve Issues For Osi. Thi

Agreeya Solutions India Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Osi Helpdesk Executive
Job Location : Noida
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 3 ( years )
Post Date : 24 April, 2021
Last Date : 29 January, 2022
Get Latest Job Alerts
We Need Your Resume
Post Resume Free
How to Apply for Osi Helpdesk Executive
Other Similar Jobs to Osi Helpdesk Executive
By Category
Post Your Resume Here