Osi Helpdesk Executive Job In Agreeya Solutions India Private Limited In Noida

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Job Details
Job Description Job Description Position Title, Responsibility Level A1/A2 L1 Tech Function IPS Reports to B2/Mgr/SrMgr IPS Permanent/ Temporary Permanent Span of Control Location Noida Basic Function Troubleshoot and resolve issues for OSI This includes
  • Able to provide support to voice calls, emails and voicemails across different shifts during US business hours
  • OSI Users unable to login/connect to CORP domain or OLSInet domain
  • OSI Users facing issues with application functionality / accessibility.

  • Create tickets in ticketing tool for further investigation
  • Observe any potential problem by analyzing a pattern in issues being reported and escalate them to Process Coordinator as quickly as possible
Essential Functions
  • Able to answer calls and understand user requirement to provide a good customer service over phone
  • Reset and/or unlock users' AD Account / Password
  • Assist in troubleshooting VPN connectivity and certificate related issues
  • Ability to operate at all levels within the organization and cross functionally within multiple client organizations
  • Ability to troubleshoot issues that may cross functional area boundaries, ie.

    database, storage, system, and network
  • Acknowledge, resolve and/or escalates issues in a timely fashion
  • Strictly adhere to defined SLAs
  • Understand business requirements for customer base and be able to translate them into technical requirements
  • Ensure the highest levels of customer satisfaction
  • Specific areas of responsibilities include: Self driven towards evaluating advanced technologies & recommending the right solutions
Primary Internal Interactions
  • Manager Infrastructure Services (Production Delivery)
  • Other OSI Managers
  • OSI Helpdesk Team
  • OSI Development Team
  • OSI End Users
  • EXL global IT staff
  • Business & IT Management Team
  • OSI Production Engineering Team
  • OSI DBA Team
Organizational Relationships Reports To : Supervises : Skills Technical Skills
  • Certifications in ITIL / Microsoft
  • Basic understanding of network technology
  • Batch Job management experience
  • Application/Report Administration
  • Working knowledge of industry standard ticketing tools
  • MS-Office
  • User Management through Microsoft Active Directory
Process Specific Skills
  • Good understanding and familiarity with ITIL framework
  • Good understanding and familiarity with ISO, SOX, SAS and PCI / DSS
  • Proficient with excel, word, PowerPoint, etc
Soft skills (Desired)
  • Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams
  • Good listening and consultative skills
  • Excellent written and presentation skills - Keen attention to detail
  • Record minutes of meeting for all meetings between other teams
  • Self-motivated, organized, strong initiative and be customer focused
  • Good Multi-Tasking Skills
  • Be available to take calls 24/7 (Flexible for Shifts)
Education Requirements
  • Graduation with specialization in Information Technology
  • Certification in ITIL
Work Experience Requirements
  • At least 3-5 years in a similar role
  • Exposure to System and computing operations including Helpdesk Support Role
# Band Role Experience First Interviewer Second Interviewer 1 C1 Manager 8-10 Y Jyoti Gupta Vivek 8 A2/B1 Helpdesk Staff 4-6 Y Akshay/ Japneet Jyoti Gupta
Candidate Profile
Job DescriptionJob DescriptionPosition Title, Responsibility LevelA1/a2 L1 Tech FunctionIps Reports ToB2/mgr/sr.mgr IpsPermanent/ TemporaryPermanent Span Of ControlLocationNoidaBasic FunctionTroubleshoot And Resolve Issues For Osi. Thi

Agreeya Solutions India Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Osi Helpdesk Executive
Job Location : Noida
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 3 ( years )
Post Date : 24 April, 2021
Last Date : 29 January, 2022
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