Process Analyst Job In None In Mumbai

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Job Details
  • Root Cause Analysis (RCA) of Customer Feedback (Escalations / Complaints / Appreciations) received from various channels through verifying all the aspects from various internal applications
  • Preparing the feedback analysis report and sharing it with Operation teams, Process teams & Product teams
  • Follow up with Operation teams on Corrective Action (CA) plan & Preventive Action (PA) plan & Monitoring positive improvements in the defects captured
  • Maintaining pre-set calibration levels
  • Analyzing the data for churn/ discontinued customers.

  • Repository for Service Appreciations
  • Understanding Data trends and highlighting the same to senior management if any alarming pattern is observed
  • Good Presentation skills are a must (Preparing & Presenting)
  • Expertise with basic MS Excel and should be creative to use a combination of formulas to handle data and present the same as and when required
  • Graduate
  • Good Communication skills Verbal & Written
  • Good Analytical skills
  • Basic understanding of the Quality function.

  • Process Mapping
  • Pareto Analysis
Candidate Profile
None is looking for Other, Bachelor Of Commerce (

None is looking for Other, Bachelor Of Commerce ( profile candidates.

Short Job Information

Job Title : Process Analyst
Company Name : None
Job Location : Mumbai
Education : Other, Bachelor Of Commerce (
Category : Computers / IT
Experience : 3 ( years )
Post Date : 12 October, 2021
Last Date : 11 December, 2021
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