Process Executive Job In Cognizant In Chennai

Qualification: Bachelor/Post Graduate Degree in Commerce (exclusion- BE/BTech/MCA, Arts/Science Graduates)

Responsibility:

Business/ Customer:

• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction

Project / Process:

• Ensure process guidelines are followed and met as documented
• Meet process SLAs / metrics – productivity and quality targets within the established timelines

• Create and maintain customer accounts

• Process predefined number of transactions as assigned

• Raise process related issues / concerns on time with process and team leads

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  
  

• Record data relating to production statistics, enduser related notes, etc as appropriate

• Adhere to shift handover processes

• Adhere to security practices set by organization

• Provide updates and submit reports related to own area of work

People/Team Management:

• Complete mandatory training for self as identified
• Align individual goals with team objectives (work cohesively with the team).


• Contribute to and participate proactively in knowledge sharing sessions
• Participate and contribute to organizational activities
• Record own attendance and time sheet related data

Must Have Skills

• Order to Cash Order Management

Cognizant is looking for B.E. / B.Tech , MCA profile candidates.