Cognizant Vacancy For Process Executive

Qualification: Bachelor/Post Graduate Degree in Commerce (exclusion- BE/BTech/MCA, Arts/Science Graduates)

Responsibility:

Business/ Customer:

Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction

Project / Process:

• Ensure process guidelines are followed and met as documented
• Meet process SLAs / metrics productivity and quality targets within the established timelines.

• Create and maintain customer accounts.

• Process predefined number of transactions as assigned.

• Raise process related issues / concerns on time with process and team leads.

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Record data relating to production statistics, enduser related notes, etc as appropriate.

• Adhere to shift handover processes.

• Adhere to security practices set by organization.

• Provide updates and submit reports related to own area of work.

People/Team Management:

Complete mandatory training for self as identified
Align individual goals with team objectives (work cohesively with the team).
Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.
Record own attendance and time sheet related data.

Must Have Skills

• Order to Cash Order Management