Job Description:
Business/ Customer:
• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction
Qualification: BE/BTech/MCA, Arts/Science Graduates)
Project / Process:
• Ensure process guidelines are followed and met as documented
• Meet process SLAs / metrics – productivity and quality targets within the established timelines
• Create and maintain customer accounts
• Process predefined number of transactions as assigned
• Raise process related issues / concerns on time with process and team leads
• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• Record data relating to production statistics, enduser related notes, etc as appropriate
• Adhere to shift handover processes
• Adhere to security practices set by organization
• Provide updates and submit reports related to own area of work
People/Team Management:
• Complete mandatory training for self as identified
• Align individual goals with team objectives (work cohesively with the team).
• Contribute to and participate proactively in knowledge sharing sessions
• Participate and contribute to organizational activities
• Record own attendance and time sheet related data
Good To Have Skills
Order Management
Accounts receivable
Order to Cash
Fixed Assets Accounting
Cognizant is looking for B.E. / B.Tech , MCA profile candidates.
Short Job Information