Product Definition Analyst 2 Job In Amadeus In India, Bengaluru / Bangalore

• In this role you'll / Your main responsibilities
• Perform functional analysis of the production/UAT issues raised by customers
• Read and understand the functional specification documentand provide solutions based on your analysis Become a domain expert over a period
• Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues
• Understanding production/UAT issues and analyzing them using 1A standard troubleshooting tools.
  
  
• Interact effectively with customers and internal teams working in SAFE methodology
• Build rapport and elicit problem details
• Maintain issue analysis rate that is agreed with customers and internal Amadeus standards
• Propose & work on building new tools which will help in faster resolution of customer incidents
• Work in general or deferred shifts (12:30 PM to 9:30 PM only)
• About the ideal candidate
• The ideal candidate should have good Airline Domain Knowledge.
  
  
• Prior experience in travel industry will be plus or should be a quick learner
• Intermediate level of knowledge in one programming languages like C/C++, Java, Python, SQL will be good to have
• Excellent IT skills in Microsoft Office tools - Excel, SharePoint, Outlook, Visio, PowerPoint and Word, Confluence
• Experience in utilizing debugging tools to analyze problems and identify solutions
• Strong customer focus and collaborative work style
• Ability to understand and explain technical information
• Skill in creating customer facing documentations.
  
  
• Confident, patient and clear communicator with technical and non-technical customers
• Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills
• Ability to organize and prioritize multiple work assignments to meet deadlines

Amadeus is looking for Any Graduate / Post Graduate profile candidates.