Project Manager Job In Sanofi In Hyderabad / Secunderabad, Telangana, India

About the jobThis position is part of the Connect to Resolve (C2R) organization Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees with the support teams and resolve their queries, driving customer centricity and user experienceThis position is reporting to the C2R Global Process OwnerThe Project manager is in charge of:

• Managing projects, enhancements and any activities that requires coordination between different teams (whereas smaller changes are directly handled by the Analysts within the team)
• Managing Service management processes and framework, acting as process owner on some sub-processes (ex: Knowledge management, case and service request management) with focus on Efficiency and user Experience

About Growing with usThis position is responsible to translate Business Process expertise into the realization of our business's long-term objectives across all Sanofi Business ServiceIn this role you will

• Put in place your own project organization, defining project charter and reporting on any milestone, deviation, risk and solutions.
  
  
• Define/Refine process flows and RACI, by leading workshops and building a network
• Manage the needed project documentation, cutover and hand-over activities, being responsible for actives such like the definition of business requirements, the test plan and cases, the change management, the hand-over documentation, etc
• Be representative on some important projects where contributions are required
• Drive continuous improvement and make decisions on the CORE Model processes and tools thanks to a close monitoring, surveys, and benchmarks
• Support the Service Line teams all over the world to improve their self-service offering and any objective of the CORE Model

About you:

• At least 3 years of professional experience
• Experienced in Project management, especially in the deployment of Business and/Service tools.
  
  
• Experienced in Process design and implementation
• Experienced in User Experience and user surveys
• Experienced in delivering Reporting/dashboard solutions
• Experienced in advanced features of MS Excel + experienced in PowerBI
• Experienced in ITIL is advantageous
• Experienced in GBS industry is advantageous
• Experienced with ServiceNow and Level 3 software administration are advantageous
• Experienced on Chatbots is advantageous
• High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization
• Effective business partnering and customer relations management
• Strategic thinking
• Fluency in English

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all

Sanofi is looking for .

Sanofi is looking for Any Graduate / Post Graduate profile candidates.