Quality Analyst Job In Great Learning In Bengaluru / Bangalore, India

• Participates in the design of call
• Performs call monitoring according to monitoring formats & quality standards and provides trend data to management team
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Performs monitors of Inside Sales email responses
• Participates in customer listening programs to identify customer needs and expectations
• Provides actionable data to various internal support groups as
• needed.
  
  Coordinates and facilitates call calibration sessions for staff
• Provides feedback to team leaders and managers help them to sync better within the team
• Prepares and analyses internal and external quality reports for management staff review
• Perform PIP calibration sessions other duties as assigned

• Minimum 3-6 years experience preferably in BPO/ITES industry
• Fluency in the following reginal languages - Tamil, Telegu and Kannada Marathi could be an additional preference.
  
  
• Excellent verbal, written, and interpersonal communication skills
• Effective listening and comprehension ability is a must
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter

Great Learning is looking for Any Graduate / Post Graduate profile candidates.