Relationship Manager Res01603 Job In Livespace In India, Mumbai

Job DescriptionA Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience

• Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management
• Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners
• Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
  
  
• Ensure great customer experience, plug any gaps in delivery of services (Design and Ops)
• Assess 'at risk' projects wih internal stakeholders and drive smoother service to clients
• Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience

Job RequirementGraduation in any stream5 to 8 years of work experience in Client facing roles involving communication and negotiation.

Strong in multi-tasking & managing Customer Success and ExperienceStructured thought process under pressureAbility to give a solutionUnderstanding of home interior design-and-build issues - types of work, common issues etc

Livespace is looking for .

Livespace is looking for Any Graduate / Post Graduate profile candidates.