Reporting Analyst Job In Teletech Customer Care Management Philippiness Inc In Mumbai, India

Job Description :CSSUPRAP2 Reporting Analyst What You'll be Doing Looking for an opportunity where you'll bring your analytical skills to the table and provide recommendations to improve processes As a Reporting Analyst, you'll provide value added service by generating and analyzing operations and financial reporting You'll also be responsible for business evaluation, process development, business analysis, business modeling and report development You'll report to the MANAGER) You'll impact the business through your reporting and analysis Eligibility Guidelines (iAspire)

6 months or more tenure in current position

GCA level no more than 2 levels above current role (UPDATE HERE: Resides within Mumbai or temporary working remotely in India) Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employeesDuring a Typical Day, You'll

Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level

Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards Reporting for attrition, absenteeism and other performance and compliance metrics report Maintain database records and perform routine audits of data validating proper site, client, and project relationships

Build and develop reports both proactively and in response to business need to improve operational efficiencies

Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicatorsWhat You Bring to the Role

Advanced skill in Excel and other MS Office applications

Must be able to work in a flexible shift

Experience in reporting Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience Ability to deliver high-quality results, on time and on target Ability to work cooperatively with other departments and team members to resolve issues

Strong written, verbal and listening communication skills

Teletech Customer Care Management Philippiness Inc is looking for .

Teletech Customer Care Management Philippiness Inc is looking for Any Graduate / Post Graduate profile candidates.