Sales Support Associate Job In Postman In Bangalore
Description:
Postman is looking for a Sales Support Associate to join our Sales Support team You will respond to our customers and prospects, and support our sales representatives Our ideal candidate is an experienced professional with customer service and sales support best practices You should be able to interpret sales metrics and be goal-oriented We expect you to perform well in a team environment and have exceptional people skills.
Responsibilities:
Be the first point of contact for Sales and Billing inquiries for customers, prospects and internals
Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
Review accuracy of agreements, signed quotes, purchase order details including terms, pricing and discounts
Ensure all sales orders and renewals are processed in an efficient and accurate manner and that SLAs are met
Act as a liaison between Sales, Legal and Security Teams to ensure contract related tasks are completed and recorded
Partner with Finance, Sales and Operations teams to research and resolve customer inquiries
Generate and maintain detailed documentation of policies and processes
Other sales-support duties as assigned
Requirements:
Excellent written and verbal communication skills
Proven work experience (06 to 3 years) in a customer support or sales-support role for an Enterprise SaaS company
Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)
In-depth understanding of sales-support and customer service practices
Well organised and detail oriented, able to track and report on progress on multiple different tracks
Hands on experience with Zendesk, Salesforce, JIRA, Confluence is a positive
Analytical and multitasking skills
Experience working for a Startup
An ability to adapt to rapidly-changing environments and processes
Benefits
This position is based out of Bengaluru, India Postman offers very competitive benefits
What you will also get to experience is a company that believes in autonomous small teams for maximum impact; that strives for organizational growth to align with that of the individual; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves and where ideas are encouraged from anyone and everyone.
We seek people who naturally demonstrate our values, who not only understand the challenge but can also solve this for the rest of the world
Postman is looking for Any Graduate profile candidates.
Short Job Information
Weve also created the Postman Community Forum as a place for our community to talk to each other and help each other out with questions. Whether youre new to Postman or a seasoned power user, the forum is a great place to post questions and share ideas on a variety of API development topics with fellow Postman users and the Postman team.