The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Education: Bachelor Degree in any discipline with 0-10 years of experience.
Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
Experience within a customer service environment preferred. Desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
Committed seller advocate, drive process & tool improvements.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Looking for B.E. / B.Tech , MBA / PGDM / MBM , BCA / BCM , B .Com , B.Sc , B.A. , BBA / BBM / BBS graduates profile.