Senior Desktop Engineer Configuration Outlook Installation O365 Lotus Notes Job In Acute Informatics Private Limited In Gurgaon / Gurugram, Delhi

Should have previous experience in O365, Lotus Notes, Anti-Virus and Software Installation Presentable and Good in verbal & written communication Understanding of ITIL process Good Technical knowledge on MS office and Windows OS, Basic Server and Network Knowledge and Backup Knowledge Responsible for IT incidents and requests received via multiple channels .

Understand and adhere to Incident Management and Problem Management processes and policies Ensure that resolutions are consistent with global standards and processes and do not introduce additional conflicts Manages ticket lifecycle Open and close service requests and incidents in the ticketing tool, as well as manage the classification, assignment, tracking, and completion of requests Ensure end user is properly informed about progress and manages end user expectations Excellent Customer service-oriented mindset with good communication skills.

Good analytical skills, gathering information from user to diagnose problems and provide Resolutions Experience with vendor collaboration to fix IT infra related issues Familiar with ITIL process Incident management, Change management Good technical skills and keeping up to date with emerging technologies Excellent Knowledge of MS Office suite, Windows 10, Mobile Device troubleshooting.

Manage workload to meet the defined SLA/KPIs Resolving network issues, configuring operating systems and using remote desktop connectionsto provide immediate support Responsible for vendor coordination to troubleshoot end-user as well as IT infrastructure issues Excellent diagnostic and troubleshooting skills for software and hardware problems and help our customers install applications and programs Strong Desktop/Laptop remote troubleshooting skills Excellent Knowledge of MS Office suite, Windows 10, Mobile Device troubleshooting.

Acute Informatics Private Limited is looking for .

Acute Informatics Private Limited is looking for Any Graduate / Post Graduate profile candidates.