Senior Manager Partner Delivery Success Job In Zuora In Chennai, India

Over the past 15 years, we have seen a shift in the focus of business models across every industry - from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships This is the 'Subscription Economy' a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services Our vision is simple: We call it 'The World Subscribed' It's the idea that one day every company will join the Subscription Economy - by 2025 according to UBS.

Our mission: To power the world's best companies to win in the Subscription Economy The Team & RoleReporting into the Global Head, Partner Success & Delivery, you will be responsible for ensuring that partners are capable and skilled in delivering services, as they deploy and implement Zuora's products and solutions The overall health of the deployments must be high resulting in high customer satisfaction and adoption and recurring business for both partner and Zuora You also will play a key role in working cross functionally with Zuora's Global Services, Sales and Alliances to ensure that the partner fit for each opportunity is sound and aligns with the go-to-market strategy In this role you'll get to

• Developing an Enablement program to proactively train our partners, including Global System Integrators, Regional System Integrators, Solution Providers and ISVs.
  
  
• Create bespoke programs to train and certify key strategic partners in a manner that fits their learning culture This could include 'just-in-time' training for specific deals and/or on-site training
• Create and deliver a cadence of webinars and product roadmap updates on a quarterly basis
• Help create and use a partner fit matrix and methodology to align the sales team, global services and alliance teams in picking the right partner for each deal
• Proactively get involved early in the sales cycle to ensure proper partner fit.
  
  
• Provide design consultation and mentorship services to partners for scoping, project planning, design and resourcing delivery projects
• Establishing Zuora COEs within partner organizations and increasing the number of certified, implementation-ready resources
• Ensuring that partner presales teams are ready to demonstrate the Zuora platform
• Working with engineering and product management teams to keep partner teams up to date on Zuora's new releases and products
• Collaborating with partner teams to publish joint whitepapers and blogs.
  
  
• Develop and maintain relationships with partners - across their technology and vertical teams
• Set up a cadence of communication and socialization to all stakeholders This includes written and verbal communications

KPIs that you will own:

• Partner Primed Go Live Scores
• # Support Tickets from Partners.
  
  
• # Partner Accreditations & Certifications
• Partner Delivery Health

KPIs that you will influence:

• NPS Scores
• Renewal rates
• Customer escalations.
  
  
• Sourced Partner Pipeline
• Sourced Partner Bookings
• Partner Services revenue and profitability

Who we're looking for

• 10+ years of experience
• Progressive experience in partner management and enablement.
  
  
• Strong understanding of how partners think and act
• Professional relationships with partners in your contact list
• Strong collaborative and collaboration skills Should not be shy in proactively socializing with and including stakeholders in strategy and process
• Strong technical skills and experience with different industries, customers and solutions.
  
  
• Zest in continuous improvement and learning

Benefits

• Competitive compensation, company equity, and
• retirement programs
• Medical, dental and vision insurance
• Paid holidays and 'wellness' days and company
• wide winter break
• Generous, flexible time off
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back,
• including charitable donation match
• Free resources and support for your mental wellbeing

About ZuoraAs the Subscription Economy leader, Zuora empowers today's innovative companies to nurture and monetize direct, digital relationships Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships Headquartered in Silicon Valley, Zuora operates offices around the world in the US, EMEA, APAC and LATAM 'ZEO' CultureAt Zuora, we're building an inclusive, high-performance culture that every ZEO wants to subscribe to.

We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy You'll be empowered to think like an owner, take initiative and together, with the support of your team you'll push each other to the next level and help transform business models everywhere To learn more visit Zuora is proud to be an Equal Employment Opportunity EmployerThink, be and do you! At Zuora, different perspectives, experiences and contributions matter Everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics We encourage candidates from all backgrounds to apply Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuoracom.

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Zuora is looking for Any Graduate / Post Graduate profile candidates.