Service Delivery System Engineer Job In Superior Talent In India

Description Good understanding of Infrastructure monitoring [Monitoring Server & Application performance] Good Exposure to ticketing tools.

Excellent problem-solving skills, ie, ability to apply a highly logical and well-organized approach to the analysis and resolution of issues Basic Knowledge of SAP, O365, SCCM and Backup.

Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc, Should have basic Active Directory management capabilities like user management, Group management etc.

Should have knowledge with file permission and file management task Network printer configuration in servers System Monitoring, User authorization, Transport management [SAP], Spool Administrator.

Should have basic knowledge on creation and disable on Office 365 Mailbox Should have Basic knowledge on SAP system like user creation & management.

Providing solutions to Global users for IT Infrastructure and application issues through ticketing tool for the issues raised from the users Ready to work in 247 shift Ready to extend the working hours as and when required Escalation to L2 & L3 in a timely manner.

Adhere to shift timings and shift handover processes Record technical issues and solutions in logs.

Help create technical documentation and manuals Ensure that the tickets raised per shift are resolved as per SLA and if not escalate as per the escalation Matrix defined Should work towards enhancement of his skill set on a continual basis.

Based on the security issues raised, co-ordinate with Local IT of all branches and ensure the issues raised are properly handled and completed IT Security related Alerts - Follow SOC procedure without any deviationJob Requirements .

Good understanding of Infrastructure monitoring [Monitoring Server & Application performance] Good Exposure to ticketing tools Excellent problem-solving skills, i.

e, ability to apply a highly logical and well-organized approach to the analysis and resolution of issues Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc,.

Should have basic Active Directory management capabilities like user management, Group management etcYears of Experience:Should have Min 4 - 6 years of Experience inGlobalIT InfrastructureSupport (Remote IT support)

Superior Talent is looking for .

Superior Talent is looking for Any Graduate / Post Graduate profile candidates.