Service Desk Job In Acute Informatics Private Limited In Bengaluru / Bangalore, Chennai

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Job Details
Excellent communication & spoken skills in English, for voice support to US based end users Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN Experience of handling calls / tickets from end user over phone and provide L1 support Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate) Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate) Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders Track all the issues and send status updates on the progress
Candidate Profile
Urgent Opening For The Post Of Service Desk Engineer At Bangalore Location

Acute Informatics Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Service Desk
Job Location : Bengaluru / Bangalore, Chennai
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 1 ( years )
Post Date : 18 January, 2023
Last Date : 18 July, 2023
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