Service Desk Engineer Job In Capgemini In Noida

Job Description:

• We are looking for a self-motivated individual with experience in the voice-based process providing Help-desk Support (IT)
• The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum of 06 to 3 years of experience
• Should be open to a 24*7 work environment, Rotational shift with rotational week off
• Should be available to work on Indian Holidays
• Should be good at taking initiative and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, interpersonal skills
• Experience in a similar help-desk profile which involves Incident Management & technical troubleshooting in the Retail domain

Responsibilities:

• Handle Incoming Calls and perform troubleshooting over calls as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Working towards meeting the defined SLAs for all metrics
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues

BE/ B.Tech/ BCA/ Diploma in IT field

Capgemini is looking for B.E. / B.Tech , BCA / BCM , Diploma profile candidates.

Eligible and Interested Candidates may apply online mode on or before 25th November 2022.

Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.