Service Desk L1 Support Job In Mindtree Consulting In Karnataka , Bangalore

Job Description :

• The role requires to provide phone, call and chat support for the end users of one of our prestigious client
• This is an L1 role where the incumbent is expected to be aware about ITIL methodologies #Incident, Service Request, Change and Problem
• The role demands excellent communication skills # oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7
• The person will contribute towards effective resolution of the issues and fulfilment of the service requests Ideal candidate must be an experienced professional from same or similar field.
  
  
• He She must possess good knowledge of Windows, Active Directory, O365, Networking basics etc
• The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc)
• The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails

Responsibilities

• Handling Basic L1 level queries from end users
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops Desktops.
  
  
• Install, upgrade, support and troubleshoot for printers & related computer hardware
• Performs general preventative maintenance tasks on computers, laptops & printers
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, ie, account creation and management and distribution lists on Office 365

BE/ B.Tech – CSE/ IT/ ECE/ EEE: B.Sc, BCA

Mindtree Consulting is looking for B.E. / B.Tech , BCA / BCM , B.Sc profile candidates.