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P3 Synergy Consulting Vacancy For Service Manager €“ It Software & Hardware Products: Education & Corporate Sector

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Latest job for Service manager €“ it software & hardware products: education & corporate sector in P3 synergy consulting at Chennai location. Find jobs in Chennai for Service manager €“ it software & hardware products: education & corporate sector job. Read full job details bellow to apply for the post of service manager €“ it software & hardware products: education & corporate sector.

Service Manager €“ It Software & Hardware Products: Education & Corporate Sector Job

P3 Synergy Consulting
Job in Chennai for Any Graduate
Vacancy Details
Job Location €“ Ekkaduthangal, Chennai
Qualification:Any degree
Experience: 3+ year experience in managing technical support
Roles & Responsibilities:
Drive Annual Maintenance program and induct more customers in the AMC program
€Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines
€Set team goals in alignment with Customer Support objectives. Assist direct reports in the definition and attainment of individual goals
€Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers
€Ensure the delivery of high-quality technical and soft-skills training for direct subordinates
€Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals
€Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives
€Manage workflows and schedules for direct reports and ensure adequate workload coverage
€Deliver regular reports that provide qualitative and quantitative descriptions of business performance
€Manage key processes including FAQ analysis, case reviews, and customer feedback analysis
€Develop and maintain Support procedures and policies
€Advocate for customers and define ways to continually add value to the customer experience
€Serve as a manager, mentor, knowledge resource, and escalation point for support engineers; Build credibility and trust within the support group
Desired Skills:
€Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management and Product Management
€Strong knowledge on Windows 8 & above operating systems
€Strong knowledge on understanding & installing the Audio Visual Products like Video Conferencing, SMART Classrooms, Network Projectors, Video wall installations
€Ability to configure design solutions for our AV projects
€Strong Acumen in retaining the existing AMC customers and increase the customer base for AMC business
€Strong understanding on AV cabling (Active & Passive)
€Able to drive a team of installers and tech support personnel
Contact: R.Vaidyanathan - 9840919226: Indhu J €“ 9600008133
Candidate Profile
Need Person With Experience In Coordinating With Various Teams & Interact With Clients For Service Support Where You Will Follow-up For Amc Renewals; Coordinate With Sales, Installation, Etc. Must Have Good English Communication & Technical Knowledg
Looking for Any Graduate graduates profile.
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More Information
Location Chennai
Education Any Graduate
Experience 3 (yrs)
Industry Computers / IT
Job Type : Full-time
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2019-01-09 to >2019-03-10
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