Service Monitoring Engineer Job In Ericsson In Bangalore

You will also be responsible for receiving trouble reports from the Operator’s Customer Care Center (or from the Operator’s customer directly in some very specific cases), resolving them to the customer’s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers)!

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible
• We believe in creativity – trying new things and learning from our mistakes
• We believe in sharing our insights and helping one another to build an even better user plane
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply

What you will do

• Manage all incidents raised through the ticketing tool or on customer request.
  
  
• Work with ISP’s and third party vendors to identify issues with client infrastructure equipment
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible

You will bring

• Experience in troubleshooting, alarm monitoring,
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 6 months-1 year

Education : B.E/B.Tech

Ericsson is looking for B.E. / B.Tech profile candidates.

Candidate Should Be Direct Apply Also

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.