Solution Expert Blf Network Job In Diebold Nixdorf In India, Hyderabad / Secunderabad, Telangana

Job DescriptionPosition Overview Provide support to Diebold Nixdorf Service Operations and local service Partners in the Region/Area in dealing with technical problems of Diebold Nixdorf and third party products in close cooperation with Field Processes and Tools - Product Support Is the first contact point of the senior field service engineer in case of Hard-or Software problemsKey Responsibilities

• Creating, reviewing and improving technical documentation and problem reports
• Assisting in customer project piloting for moderately complex products
• Assuming responsibility for complex tasks relating to the management and further development of the group's internal processes
• Supporting a medium/large-d product range, not just in terms of the number of products but also in terms of their complexity and similarities to other supported products.
  
  
• Processing support inquiries from local partners and local Service Operations This includes activities such as: Analysis of empirical errors, Evaluation of trace and log files, On-site system repair in escalation cases
• Assuming responsibility for complex tasks relating to the management and further development of the group's internal processes
• Observe technical or process problems at all times Consolidate information from observation on service Area level
• Proactively inform Manager about potential problems and offer improvement suggestion, if possible.
  
  
• Always share (new) knowledge to colleagues Frequently use the corporate knowledge base to find solutions and provide input for it Encourage others to use it too
• Planning and implementation of complex training courses for the local Service Operations on local specifics regarding products and processes (no generic product trainings)
• Employees are rotated occasionally within the corresponding work environment to refresh their knowledge of new and current processes and incorporate this knowledge into their own activities (e.
  
  g Service Desk, Field Service, etc)

Required QualificationsEducation:

• Technical university/bachelor's degree in a business or technical discipline In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience.
  
  

Work Experience

• Min of 1 to 3 years working experiences in technical functions
• Experience in the following topics is essential:
• Good knowledge of and experience in using the relevant tools and procedures
• Good Understanding of the related customer processes and work environment
• Good spoken and written English other languages an advantage.
  
  
• Basic ITIL skills
• Strong service orientation and good understanding of products + process (and their interdependencies)
• Willingness to work on 24/7 shift, based on customer requirements
• Critical thinking and evaluation to manage open cases end to end with various stakeholders
• Extended strength in communication and teamwork
• Customer oriented

Requisition Employer Description

Diebold Nixdorf is looking for .

Diebold Nixdorf is looking for Any Graduate / Post Graduate profile candidates.