Sr Client Services/customer Care Support Analyst Job In Markit His In Gurgaon / Gurugram

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Job Details
Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queriesAssist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.

Ensure input of accurate client static data / profile configurationsAssist clients with clearing of OTC derivative trades for CCP's like CME, LCH, ICE etcMonitor client queries, investigate and troubleshoot errors and work with internal groups to provide resolution .

Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF routeRespond to client requests by providing detailed analysis and feedbackWork closely with internal teams for system enhancements.

Participate in internal / external training needs Educate clients on upcoming product enhancements / changesOnboarding new participants in a timely manner and effective implementation of the product.

Assist clients in testing the tradeflows and help troubleshoot issues faced by the clientConfigure the product as per clients requirement with regards to trade confirmationPerform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement We are proud to provide reasonable accommodations to applicants with disabilities If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, pleaseor call +1 212 849 0399.

Determination on requests for reasonable accommodation are considered on a case-by-case basisThis contact information (email and phone) is intended for application assistance and accommodation requests onlyWe are unable to accept resumes or provide information about application status through the phone number or email address above Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-upIHS Markit maintains a substance-free workplace employees may be asked to submit to a drug test (where permitted by law).

In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief The company also participates in the E-Verify Program to confirm eligibility to work in the USFor informationplease click on the following links:-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site
Candidate Profile
.direct Interaction With Markitserv Clients Globally To Resolve Technical And Non-technical Related Queries..assist Clients To Comply With Global Regulations Like Cftc, Esma, Hkma, Jfsa Etc..ensure Input Of Accurate Client Static Data / Profile Con

Markit His is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Sr Client Services/customer Care Support Analyst
Company Name : Markit His
Job Location : Gurgaon / Gurugram
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 01 December, 2021
Last Date : 30 January, 2022
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