Sr Support Specialist Job In Nielseniq In India

Job DescriptionREF18169TThe Tech Support Specialist provides technical support for associates within the organization on any of the operating systems They provide technical support to associates and extend general technical assistance for supported applicationsResponsibilities

• The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community
• Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
  
  
• Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner
• Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements
• Responsible for implementing fixes and patches as required by Desktop Engineering team
• Understands and can apply advanced technical principles and methodologies
• Apply previous learnings, maintain certifications and demonstrate willingness to adapt new technology solutions
• Provide support for Audio and Video related issues at designated office
• Install , Configure and Manage Audio and Video Hardware environment
• Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
• Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours

Qualifications

• 6+ years related experience with relevant certification
• Experience with MS Windows 8, 10, and 7
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
• Desired certifications CompTIA A+, ITILv3
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, and other items.
  
  
• Experience with image/load set deployment in an enterprise environment

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms
• Recharge and revitalize with help of wellness plans made for you and your family
• Plan your future with financial wellness tools
• Stay relevant and upskill yourself with career development opportunities

About NIQNIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics NIQ delivers the Full View NIQ was founded in 1923 and is an Advent International portfolio company For more information, visit NIQcom Want to keep up with the latest updates on our business and #LifeAtNIQ Follow us on: Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products We enthusiastically invite candidates who share that mission to join usWe are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class Our global non-discrimination policy covers these protected classes in every market in which we do business worldwideLearn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

Nielseniq is looking for .

Nielseniq is looking for Any Graduate / Post Graduate profile candidates.