The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers
Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
Education: Bachelor Degree in any discipline with 0-4 years of experience
Excellent written and verbal communication in English.
Experience within a customer service environment preferred Desire to expand skills into new areas
Technical (Computers & Internet) savvy is required Business acumen in areas of e-commerce and retail
Committed seller advocate, drive process & tool improvements.
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Note: Candidates who are based in Bengaluru should apply
All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with Webcam and good internet connection for taking up assessments and interview
Amazon is looking for B.E. / B.Tech , MBA / PGDM / MBM , BCA / BCM , B .Com , B.Sc , B.A. , BBA / BBM / BBS profile candidates.
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