Support ticket classification, Re-prioritization, User clarification, password reset, Response to user queries based on known error database. Ticket escalation to the next level of support.
Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Problem determination, workaround resolution, root cause analysis, major incident management
Ensure that solution and application support documentation is maintained to the highest quality and accuracy
Teamcenter Deployment and Installation
Required Skills and Expectations:
Good analytical and problem solving skills
Experience of Windows, SQL Server, Linux server and networking
Knowledge in Java, shell scripts, crontab, Database queries.
Understanding of software development cycle
Ability to work both independently and as part of a team
Flexibility responsibilities may require occasional evening and weekend work
Qualification And Experience:
Full time Graduation (B.E)/Post Graduation Degree from recognized university Min 2-3 years as Support Role.
BE / B Tech/ ME / M Tech / MSC/ MCA
02 Years 00 Month Maximum: 05 Years 11 Months
Looking for B.E. / B.Tech , MCA , M.E. / M.Tech graduates profile.