Support Executive Job In Springrole India Private Limited In Other India

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Job Details
Responsibilities:
  • Identify customer needs & respond to their queries in a timely and accurate way, via phone, email or chat
  • Understand the overall concept of the company, including the brand, customers, product goals, and all other aspects of products and services
  • Contribute to documentation of support resources
  • Help develop client relationships and retain existing clients
  • Collaborate with internal teams and colleagues and provide ideas to grow and improve the business
  • Share feature requests and effective workarounds with team members
  • Keep a log of everything learned and delivering presentations to staff and other stakeholders
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Gather customer feedback and communicate technical issues and solutions to the product, engineering, sales/marketing, and support teams as well as to the customer base.

Requirements
  • Strong leadership, social and interpersonal skills with a can do attitude
  • Prior experience in support domain
  • Excellent verbal and written communication skills
  • Ability to multitask
  • Ability to work alone or as part of a team
  • Understanding of how CRM systems work
  • Problem solving, creative, organized and detail-oriented
  • Proficient in using Google Docs, Slides and Sheets
Note: Please note this is US shift job role Work timings would be from 2am to 10am IST Candidates interested to work as per US shift should apply for this rolePerks:
  • To feel the ease of working from anywhere setup cost to Rs 50,000 (Furniture and headphones) + addition of Rs 5,000 on completion of every year.

  • Health Insurance of 4 lakhs sum insured, Covers self + children + spouse Unlimited free Tele doctor consultations with 15 different specialities for you and your family members
  • Learning & Growth budget of ($300) the annual bonus of Rs 21,000 on hitting learning targets
  • 30 Annual Paid Leave (18 Casual + 12 Personal time off)
  • Birthday and Anniversary vouchers
  • Company outings to celebrate success together
  • Reimbursement for workation trip upto Rs 25,000 per year
  • Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc.

    Claim anything in these categories, Only bill/payment receipt in your name should be enough
Candidate Profile
The Role Is Primarily Accountable For Resolving Customer Queries, Recommending Solutions And Guiding Product Users Through Features And Functionalities, Managing Client Accounts, Conducting Market Research, Etc.

Springrole India Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Support Executive
Job Location : Other India
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 1 ( years )
Post Date : 26 December, 2022
Last Date : 24 February, 2023
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