System Engineer Fresher Job In Wipro In Bangalore

Job Description:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies
• Troubleshooting Windows, Outlook, Teams, Citrix VDI, VPN, Security App etc over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
  
  
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors as and when needed
• Provide product and service information to customers
• Research required information using available resources and Offer Solution to customers
• Research, identify, and resolve customer complaints using applicable software.
  
  
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Create SOPs for new Issues and resolution given
• Complete call logs and reports

BE/ B.Tech, ME/ M.Tech (CSE/ IT/ ECE)

Wipro is looking for B.E. / B.Tech , M.E. / M.Tech profile candidates.

All interested and eligible candidates can apply for the drive online by the following link as soon as possible.

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region. Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst.