Systems Software Senior Engineer Job In Teletech Customer Care Management Philippiness Inc In Hyderabad / Secunderabad, Telangana, India

List of all systems software senior engineer job in teletech customer care management philippiness inc in hyderabad / secunderabad, telangana, india. Click Here View Job List. This page will help you to get all details about systems software senior engineer job in teletech customer care management philippiness inc in hyderabad / secunderabad, telangana, india. Systems Software Senior Engineer job 2024 in teletech customer care management philippiness inc company in Hyderabad / Secunderabad, Telangana, India location. Apply online for systems software senior engineer vacancy in teletech customer care management philippiness inc.

Job Details

Job Description :Grade level: P3Job title: Systems Software Senior EngineerHigh level JD:

4+ years of experience in Service now

Proficient in ITSM, ITOM, SAM Pro, ITBM, HRSD

Knowledge on Security operations, Governance, Risk & Compliance preferred

Liaising skills - work with business for prioritization of enhancements/ project items, break down into technical tasks and triage it to core development team

Accountable for the following project deliverables - dates, management reporting

Accountable for SLAs pertaining to support ticket metrics

Mentor the team and guide them on technical solutions

Understand other enterprise upstream/ downstream systems within the company to enable integrations, automation use cases etc

Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements appraising new product ideas and/or product changes

Basic qualification:

Bachelor's degree with at least 4 years of relevant experience

Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically up to 12 to 18 months in duration

Hands on experience in project planning, schedule development, scope management and cost management)

Track record of customer focus, based on openness, trust, and delivering on promises

Experience with packaged and tailored systems and infrastructure, with expertise in ITSM, ITBM, HRSD and ITOM

Management skills to manage one or more large, complex projects simultaneously

IT background with experience across the systems development life cycle with experience in all project phases - plan, initiate, elaborate, design, build, test, implement.

Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams

Strong communication and interpersonal skills (includes negotiation)

Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing

4-6 years of ServiceNow product knowledge

Highly proficient presentation skills including use of PowerPoint

Able to exhibit a progression of increasingly complex job responsibilities during the period

Other relevant experience in CI/ CD framework (application development, deployment/implementation and infrastructure)

Agile/ SCRUM certified

Work experience in a CX services industry, preferred

ITIL Service Manager certification or equivalent work experience

Candidate Profile

Teletech Customer Care Management Philippiness Inc is looking for .