TBO Analyst IT Remote Support Job In Amdocs In Pune

List of all tbo analyst it remote support job in amdocs in pune. Click Here View Job List. This page will help you to get all details about tbo analyst it remote support job in amdocs in pune. TBO Analyst IT Remote Support job 2024 in amdocs company in Pune location. Apply online for tbo analyst it remote support vacancy in amdocs.
Job Details

Job Description:

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit

You will serve as the first point of contact for customers seeking technical assistance over the phone, Chat, tickets and Emails
You will be responsible for troubleshooting Laptop/desktop environments running Microsoft Windows operating systems
You will perform Remote Troubleshooting through diagnostic techniques and pertinent questions
You will provide accurate information on Amdocs IT products & services
You will walk the customer through the problem-solving process
You will record events and problems and their resolution in logs
You will follow-up and update customer status and information

 

Candidate Profile
Qualification:
Bachelor’s degree in Science/IT/Computer Science or equivalent
Should have minimum 1 to 2.5 years of technical support experience
Knowledge to remote support tools like Windows Messenger, RDP, Etc.
Good knowledge of PC hardware, Software Installation, Windows operating systems, Networking basics, Active Directory basics, Browsers & Outlook troubleshooting, VPN, Active Sync Microsoft 365, Skype, Office 365 etc.

Amdocs is looking for B.E. / B.Tech profile candidates.

Short Job Information


Job Title : TBO Analyst IT Remote Support
Company Name : Amdocs
Job Location : Pune
Education : B.E. / B.Tech
Category : Computers / IT
Experience : Freshers
Post Date : 11 October, 2021
Last Date : 25 November, 2021
Get Latest Job Alerts
We Need Your Resume
Post Resume Free
How to Apply for TBO Analyst IT Remote Support
Candidate Should Be Direct Apply Also

Click Here to Apply

About Amdocs
At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.
Other Similar Jobs to TBO Analyst IT Remote Support
By Category
Post Your Resume Here