Qualification:
Any Graduate (exclusion:
BE/BTech/MCA)
For CPU:
:
Telstra:
:
Responsibility:
Business / Customer:
Manage and resolve 1st level and 2nd level escalation calls and issues raised by customers For Voice processes:
• In the absence of the PL and TL, perform the following tasks when assigned:
:
For CPU:
:
Technical Skills
SNoPrimary SkillProficiency Level *Rqrd/Dsrd
1Customer ServicePL1Required
Domain Skills
SNoPrimary SkillProficiency Level *Rqrd/Dsrd.
1Airport OperationsNARequired
Proficiency LevelGeneric Reference
PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill She / he has extensively demonstrated successful application of the skill in engagements or projects
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill
Cognizant is looking for B.E. / B.Tech , MCA profile candidates.
Short Job Information