Team Leader Job In Taskus In India, Mohali

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there If that's something you want to be apart of, apply today!Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departmentsBeing a Team Leader, you will manage the day-to-day planning and operations of your team.

This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

You must be adept at creating reports of your team's performance and documenting feedback from your client You must be able to effectively manage issues that might arise (including HR related ones) not to mention, being creative in terms of thinking of solutions and acting as the liaison between management and your teamSo, do you have what it takes to be a Team LeaderRequirements:So, what are we looking forWe need someone who has the skills to call themselves a Leader Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company We need someone with excellent verbal and written communication skills along with above-average technical know-how.

If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor If you're familiar with E-Commerce, ZenDesk, or any other CRM tools flexible and willing to work different shifts - then we definitely want to talk to youIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer

Taskus is looking for .

Taskus is looking for Any Graduate / Post Graduate profile candidates.