Team Leader Sales Job In Futuarch Consultancy In Mumbai City

We are hiring Team Leader in Sales in Mumbai for an MNCExperience- 3 to 4yrs (2yrs Team Lead experience mandatory)Skills-B2C, Renewal, Customer RetentionWork from Office (Monday to Friday nightshift included)What you will do in this role ' Manage post-sales experience and service of premium members of Shaadi SELECT ' Mentor and develop the team ' Effectively manage shift operations ' Strong Knowledge and Experience on Operational Metrics (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).

' Handling Escalation calls of Customers ' Track Customer Satisfaction & ensure closure of complaints ' Strong Rapport building skills with Team & stakeholders, manage attrition in the team ' Evolve more effective work process for improving customer interactions ' Constantly monitor & review performance metrics for achievement of objective.

' To effectively manage Contact Centre operations for constant performance achievements ' Identify relevant training needs of agents & ensure effective implementation ' Interface with IT/HR/ Training/Quality in order to improve the team's Performanceinterested candidates share resume on [HIDDEN TEXT]

Futuarch Consultancy is looking for Bachelor Of Arts (b.a).

Futuarch Consultancy is looking for Bachelor Of Arts (b.a) profile candidates.