Team Manager Job In Mehrwert Infotech Private Limited In Mumbai City, Thane, Navi Mumbai

• This position will serve as a key member of the Non voice Service
• Will be reporting to the Process Manager
• Should have International voice experience
• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
  
  
• This position will require the ability to motivate, instill accountability and achieve results
• This position will require monitoring the effectiveness of a team of Process Associates
• This position will require the ability to prepare MIS reports
• This position will require the ability to interact with Customers and manage their queries
• This position will require providing day-to-day coordination on the activities of the team.
  
  
• This position will require attending and responding to written/electronic correspondence

• Graduation mandatory
• Excellent Communication skills
• Should have 4 years of experience of BPO Industry
• Should have 1+ year of experience as Team Leader or Team Manager.
  
  

Mehrwert Infotech Private Limited is looking for Bachelor Of Commerce (b.com) profile candidates.