Technical Support Analyst Job In Csg In Bangalore

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Job Details

Job Description:

  • As a flexible first organization, you can find our remote and on-site locations
  • Provides Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer
  • Ensures CSG Support Tool is updated with the latest ticket details – always
  • Supports customers per the details contained in the customer maintenance and support contracts
  • Maintains a high level of customer satisfaction through professionalism timely responses and resolution of issues
  • Follow up on support issues, which include liaising with both the customer as well as Level 3 (PS) and Level 4 (R&D) team.

  • Ensure compliance with SLAs and OLAs
  • Works in different business times and on-call 24hrs / 7 days
  • Shift work, Standby support and working on weeknights/weekends/public holidays is required
  • Ad-hoc occasional travel to customer sites may be expected
  • Adheres to expected levels of service to internal and external stakeholders/customers
  • Demonstration of CSG Values
  • Peer review on analysis and communication

Desired Skills & Experience

  • Able to quickly grasp new ideas and concepts
  • Able to drive issues to resolution with minimal to no supervision
  • Able to work under pressure
  • Understands the principles of SDLC and PMLC
  • Basic knowledge of Telecommunication environment and customer services and procedures
  • Works well within a team environment
  • Able to communicate effectively to convey and clarify information
  • Solid written and verbal communication skills in English
  • Able to communicate in English (Advanced) and one additional language is preferred
  • Basic understanding of client requirements and product implementation
  • Experience in Ticket and queue management
  • Experience in Telecommunication industry is preferred
  • Good knowledge of Microsoft Office
  • Good knowledge and understanding of 3rd Party Software (Java, Oracle, Tuxedo…)
Candidate Profile
Degree or Diploma in Information Technology Computer Science, Engineering
0-2 years of work experience in software industry or related fields

Csg is looking for Any Graduate profile candidates.

Short Job Information

Job Title : Technical Support Analyst
Company Name : Csg
Job Location : Bangalore
Education : Any Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 25 January, 2022
Last Date : 11 March, 2022
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How to Apply for Technical Support Analyst
Interested and Eligible candidates can apply online by below Link.

Click Here to Apply

About Csg
CSG is a multinational corporation headquartered in Greenwood Village, Colorado. It provides business support systems (BSS) software and services, primarily to the telecommunications industry.
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