Technical Support Job In Dell In Gurgaon

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work It’s how we run the business, go to market, work together and provide inspirational leadership Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Role Overview

Supports Dell’s products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience Understands the administrative and operational requirements of the job.

• Demonstrates good judgment in analyzing information to make routine decisions
• Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers
• Has good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
• Should have excellent communication skills – should be able to carry out effortless conversation in English, good convincing skills
• Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties
• Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs
• Responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
• Should be compliant to and adhere to process design as per the management decision.
  
  
• Cooperates and collaborates with colleagues, cross- functionally, to support the technical solution process
• Understands the administrative and operational requirements of the job
• Demonstrates good judgment in analyzing information to make routine decisions
• Follows up with occasional ownership issues/outbound calls

Requirements

•  Graduate Fresher to 4 years of relevant work experience required
•  Undergrad with 1 year of relevant work experience required
•  Should be willing to work in shifts in a 24 x7 work environment
•  Should be residing within Transport Boundaries
•  Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
•  Excellent spoken and written English
•  Ability to handle stressful situations.
  
  
•  Goal/Career oriented and self-motivated

Preferences

•  Good Knowledge of PC Hardware/Software for desktop & portable systems
•  Very Good Solutions Positioning Skills
•  Any relevant Certification/Qualification

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment

Dell is looking for Any Graduate profile candidates.