Technical Support Engineer Desktop Support Job In Roundworld Immigration Private Limited In Delhi

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Job Details
Asset management and desktop supportAddress user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsob Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportSkills:Excellent communication and interpersonal skills Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software
Candidate Profile
The Support Analyst Is Responsible For Providing Support To Server Infrastructure, Lan Wan Networks And Vmware By Answering Questions Or Resolving Problems In Person, Via Telephone Or From A Remote Location.

Roundworld Immigration Private Limited is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Technical Support Engineer Desktop Support
Job Location : Delhi
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 1 ( years )
Post Date : 04 January, 2021
Last Date : 12 March, 2022
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