Technical Support Engineer Job In Dxc Technology In Chennai

Job Description:

Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner

Responsibilities:

• Required to interact with customers across geographies (through multiple support mediums: Calls/ Chats/ Emails/ Portals) and provide issue resolution/ right responses, positively and professionally
• Work within a standard protocol to respond to customer issues Moderate judgment may be used to supplement the outlined process.
  
  
• Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice
• Collaborate with other resolver groups to identify solutions that foster first call resolution
• Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate

Education: Pass grades in 10th, 12th, and Graduation
Branch Allowed: All the Non-Engineering branches are eligible
Gaps in Education: Not more than 2 years of Gaps in Education
Backlogs / Arrears: No Active Backlogs and Arrears
Should be available to join us on immediate basis post the selection process
Bhutan and Nepal Nationals need to submit their citizenship certificate.

Dxc Technology is looking for Any Graduate profile candidates.

Interested and eligible candidates can apply DXC Recruitment by following link.

DXC Technology is an end-to-end services company headquartered in Tysons Corner, Virginia. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.