Technical Support Executive Job In IBM In Hyderabad

Job Description:
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA) If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here Join us and Do your Best Work Ever

The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

You’ll have access to all the technical and management training courses to grow your expertise
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to dete

Required Technical and Professional Expertise
Minimum 0 to 2 years of experience in Technical Support role
Ensure that urgent customer issues are resolved in the most timely and effective manner possible
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.


Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Knowledge in commercially standard software applications and major desktop operating systems

Preferred Technical and Professional Expertise
Awareness of basic networking concepts and technologies
Identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc
Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements
Ability to meet a set of defined account agent productivity measurement
Willingness to work in rotation shifts.

Any Degree

IBM is looking for Any Graduate profile candidates.

Candidate Should Be Direct Apply Also

IBM’s Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.