Technician Support Job In Dell In Bangalore

You will:

• Provide first level Support on Dell supplied products and/or peripherals, Assign incidents in line with documented guidelines and procedures
• Demonstrate good judgment in analyzing information to make routine decisions, handle inbound calls, emails, and web interface to support existing and new customers
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs
• Be compliant and adhere to process design as per the management decision, Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table Here’s what we are looking for with this role:

Essential Requirements:

• Excellent communications skills, First-rate customer focus, phone etiquette and work ethic
• Graduate Fresher to 4 years of relevant work experience required
• Undergrad with 1 year of relevant work experience required
• Should be willing to work in shifts in a 24 x7 work environment
• Ability to handle stressful situations.
  
  

Desirable Requirements:

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Qualification

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow Our company is made up of more than 150,000 people, located in over 180 locations around the world We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.



What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more

We started with computers, but we didn’t stop there We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era Join us and become a part of what’s next in technology, starting today.

Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Qualification.

Dell is looking for B.E. / B.Tech profile candidates.

Candidate Should Be Direct Apply Also

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.