Telecom Associate Operations Job In Accenture In Bangalore

Job Summary:

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles

The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks

The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts They are responsible for representing the customer’s business impact, supporting in the end-to-end problem resolution and problem identification against the case portfolio They help monitor reactive cases owned by internal support organizations and ensure correct case reporting and trending is in place for the account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.

The team works with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention

Roles and Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work

Skills:

• Adaptable and flexible
• Ability to perform under pressure
• Agility for quick learning
• Ability to work well in a team
• Ability to meet deadlines

BE/ B.Tech/ Any Graduates

Accenture is looking for B.E. / B.Tech , Any Graduate profile candidates.

Candidates may apply through online mode ASAP.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.