Transaction Quality Analyst Job In Finnovation Tech Solutions Private Limited In Bengaluru / Bangalore

• Monitoring calls and all types of business transactions with end users
• Adhering to the periodic quality monitoring targets set for each sampling type assigned
• Timely, accurate and effective feedback and mentoring to agents based on the transactions monitored Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearly
• Create agent development plans, RCAs, Corrective plans and provide actionable insights and recommendations to business based on observations from escalations, VOC and Quality Monitoring data
• Identify, Analyse, Suggest, Develop, Implement and Evaluate solutions to boost customer experience and reduce customer effort or pain
• Prepare accurate and Timely MIS/reports based on agreed periodicity
• Ensuring continuous and consistent calibration of self for any changes in the process or quality SOPs
• Partnering with the training team to facilitate new hire orientation sessions on quality

Finnovation Tech Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.