Unified Communication And Collaboration Implementation Sw/application Tech Support Practitioner Job In Accenture In India, Gurgaon / Gurugram

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Job Details
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities Visit us at Accenture Let there be change We embrace change to create 360-degree value
  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application.

    Dedicated to quality, using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Gurugram
  • Must Have Skills :Unified Communication and Collaboration Implementation
  • Good To Have Skills :Network Service Assurance
  • Job Requirements :
    • Key Responsibilities : a: Good knowledge across Unified Communication capabilities such as Voice Services, Video conferencing, Web conference, Webcast, Instant Messaging such as Jabber, Teams b: Hands on troubleshooting of Instant Messaging Jabber, WebEx Teams - HCS, IMP c: Supporting end user client and resolve issues related to web conferencing to address Audio / Video quality issues d: Provisioning and troubleshooting of WebCasting and Mass notification system Intrado e: Remote troubleshooting of Video Conferencing
    • Technical Experience : a: 5-7 years of experience b: Product/Solution knowledge of Cisco, Avaya Aura Portfolio including IP Office, Cisco Unified Communication Manager, Session Manager and System Manager, Messaging c: Experience in handling voice services including managing end user devices remotely, phones physical installation, troubleshooting, gathering local logs and work on CUCM, CUC, expresways, CUBE d: Should have competent knowledge and experience Unified Communication product portfolios on Cisco
    • Professional Attributes : a: Experience in team handling and managing day to day operation helping team to resolve customer issues b: Flexible to work in 24x7 environment c: Good communication skills and end user handling capabilities - Should be able to communicate assertively over conference calls
    • Educational Qualification : Graduate
    • Additional Information : a: Good collaboration skills b: Ability to develop operational documentation
Candidate Profile
About Accenture: Accenture Is A Global Professional Services Company With Leading Capabilities In Digital, Cloud And Security. Combining Unmatched Experience And Specialized Skills Across More Than 40 Industries, We Offer Strategy And Consulting, Int

Accenture is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Unified Communication And Collaboration Implementation Sw/application Tech Support Practitioner
Company Name : Accenture
Job Location : India, Gurgaon / Gurugram
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 4 ( years )
Post Date : 24 April, 2021
Last Date : 30 January, 2022
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