User Success Engineer Job In Dassault Systemes In Pune

Job Description:

• Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
• Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

Job Responsibilities:-

• Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies, if available
• Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
• Submit and track issues with Development Team & validate Solutions provided by Development team
• Run quality and industrialization tests and analyze defects

Requirements:

• 0-1 year experience in CAD industry with PLM exposure 3DEXP Platform exposure will be added advantage
• Candidate should have First Class (60%) in 10th, 12th and Engineering exams with No Education and Employment GAP
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Candidate should be excited to work in Technical Support role
• Exposure to CAD integration with PLM as an added advantage
• Bachelor’s Degree in Mechanical/Production engineering
• PLM knowledge added advantage
• Good English communications skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Dassault Systemes is looking for B.E. / B.Tech profile candidates.